Terms and Conditions

1. Culinary Standards and Product Nature

We take pride in our craft, ensuring that every meal is prepared by our two experienced chefs in a strictly controlled, safe, and hygienic environment. We guarantee that our food is free from added chemicals, MSG, and commercial stock powders, relying instead on the natural flavors of the freshest ingredients which we source and purchase daily. These high-protein, low-calorie meals are fully cooked in our kitchen and delivered in a single batch.

2. Ordering, Payment, and Refunds

• Eligibility: You must be at least 18 years old to use our services.
• Payment: Full payment is required at the time of order via accepted methods.
• Cancellations: Due to the perishable nature of prepared food, all sales are final. Refunds or credits are only offered for our errors, such as missing items or significant quality issues reported within 24 hours.

3. Delivery and Receipt of Goods

Our service operates on a direct-to-door model. It is the customer’s responsibility to ensure someone is available to receive the delivery or provide a safe, shaded location for drop-off. Once the delivery is completed, the risk of loss, damage, or spoilage transfers entirely to the customer.

4. Storage and Food Safety

To maintain the integrity of our fresh ingredients, all meals must be transferred to a refrigerator or freezer immediately upon arrival. Because we do not use artificial preservatives, our food is highly perishable and must be kept at the correct temperature to remain safe for consumption. We are not liable for any illness or quality degradation resulting from improper storage after delivery.

5. Reheating and Consumption

Our meals are provided in containers specifically designed for microwave use. To enjoy your meal safely:

• You are required to microwave the food according to the instructions provided on the packaging.
• Ensure the food is piping hot (minimum 165°F or 74°C) throughout before consuming.
• We recommend loosening the lid or venting the container as per standard microwave safety practices to avoid pressure buildup.

6. Allergens and Health Disclaimer

While we maintain a clean kitchen, we handle a variety of fresh ingredients daily, including dairy, eggs, nuts, soy, and gluten. We cannot 100% guarantee the total absence of cross-contamination. Furthermore, our meals are for general nutritional goals and do not constitute medical advice. Customers should consult a healthcare professional before starting any new diet-related program.

7. Limitation of Liability

By purchasing our meals, you agree that our liability is limited to the price paid for the specific meal(s) in question. We are not responsible for health issues arising from individual dietary sensitivities, allergic reactions, or the failure to follow storage and reheating protocols.